For Riders

Can you book the same rideshare driver every time?

Short answer: not reliably on a rideshare app. They're built to send whoever's nearest, not to let you keep a driver you trust. But you can keep a driver. HUM is built for exactly that. When you find a driver you trust, you book them directly going forward: same driver, same standard, a real insured ride every time.

Why your rideshare app can't keep your driver

Rideshare apps match you with whoever's closest and available. That's fine for getting a car fast, until it isn't. The driver cancels two minutes after accepting. The next one is eight minutes out and counting. The fare that was $18 this morning is $34 now because it started raining. And even when you get a great driver, someone early, careful, and easy to ride with, there's no way to hold onto them. A different stranger shows up next time. The apps weren't built to keep a relationship. They were built to fill the next seat.

What it's like to have a driver you keep

A driver you book directly learns your routine: the early airport runs, the standing weekly appointment, the way you like the route. They show up on time because their business depends on you, not an algorithm. No surge, no cancellations, no re-explaining where you're going. Just the same trusted person behind the wheel.

How HUM lets you keep your driver

You've probably already met the driver you'd keep if you could: someone early, careful, who knew the way and was easy to ride with. Maybe it was on a rideshare trip; maybe it was last week. Finding a great driver was never the hard part. Holding onto one was. HUM is how you do that. HUM is a registered Transportation Network Company (TNC), the same legal structure behind rideshare, so every trip is insured and on the record. When you've found a driver worth keeping, you book them directly through HUM from then on. It isn't an off-the-books cash arrangement; it's a real, insured ride on a platform built for exactly this. Check the HUM app to see if it's live in your area.

Common questions

Can I request the same rideshare driver every time?

On a standard rideshare app, not reliably; you get whoever's nearby. On HUM, yes: when you find a driver you like, you book them directly going forward.

Is it safe to book a driver directly?

On HUM it's a real, insured ride. Every trip runs under HUM's TNC registration and commercial policy, with the driver's information on record. It isn't an off-the-books cash arrangement.

How do I find a driver to keep?

Usually you've already met them: a driver who stood out, often on a rideshare trip. When you find one worth keeping, HUM is how you book them directly from then on.

Does HUM have surge pricing?

No. HUM rides use consistent pricing, so you're not paying more just because it's raining or rush hour.

Where can I use HUM?

HUM is available in a growing set of US markets. Check the HUM app to see if it's live in your area.

Find a driver worth keeping.

When you find a driver you trust, HUM is how you book them directly, every time.

Ride with HUM