Coverage

What Insurance Covers You
When You Drive on HUM.

Every trip completed in the HUM app is covered under HUM's commercial auto policy. No separate commercial insurance policy required to drive on the platform.

HUM's Policy

Log the Ride. It's Covered.

When you start a trip in the HUM app — inputting your passenger's information and beginning the ride — commercial coverage activates. It is in effect from the moment you're en route to your passenger through drop-off.

Input
Enter your passenger's information in the HUM app.

Every private ride starts in the app. That's what creates the record, activates the coverage, and makes the trip legitimate.

Start
Begin the trip. Coverage activates.

Commercial coverage is in effect from the moment you're en route to your passenger through the end of the ride.

Complete
Drop off. The trip is logged and covered.

Collect your fare from your rider. The coverage doesn't depend on how payment is collected. It depends on the trip being in the app.

No Separate Policy Required
No separate commercial insurance policy required to drive on the HUM platform.

HUM's commercial auto policy covers you while you're on a trip in the app. For full coverage details, limits by state, and a copy of the Certificate of Insurance, visit humprivaterides.com/ride-assurance.

Your Personal Auto Policy

What You're Required to Maintain.

Driving on HUM involves two layers of coverage — HUM's commercial auto policy, and your own personal auto insurance. Here's how they work together.

Your Personal Auto Policy — Off Platform
Period 0 — Off Platform

All drivers on HUM are required to maintain a valid personal auto insurance policy meeting the minimum requirements established by the state in which they operate.

Your personal policy applies any time you're operating your vehicle outside the HUM platform — personal use, errands, commuting, or any time you have not started a trip in the HUM app. It is your primary coverage during that time.

Questions about your specific personal policy and how it interacts with platform driving should be directed to your personal insurer. HUM cannot advise on your personal coverage.

Physical Damage — What to Know

HUM's policy includes contingent physical damage coverage during active trips. To qualify, drivers must maintain their own comprehensive and collision coverage on the vehicle at all other times.

If you carry a personal policy with comprehensive and collision, HUM's contingent coverage steps in during your HUM trips. Full details are in the Certificate of Insurance at humprivaterides.com/ride-assurance.

Coverage Territory

Where HUM's Policy Applies.

HUM's commercial auto policy covers drivers operating in the following active markets. Coverage details vary by state — full limits are in the COI.

Active Market
Alabama

Full coverage active. Download the COI for limits specific to Alabama.

Active Market
Arizona

Full coverage active. Download the COI for limits specific to Arizona.

Active Market
California

Full coverage active. Download the COI for limits specific to California.

Active Market
Florida

Full coverage active. Download the COI for limits specific to Florida.

Active Market
Georgia

Full coverage active. Download the COI for limits specific to Georgia.

Active Market
Idaho

Full coverage active. Download the COI for limits specific to Idaho.

Active Market
Ohio

Full coverage active. Download the COI for limits specific to Ohio.

Active Market
Tennessee

Full coverage active. Download the COI for limits specific to Tennessee.

Reporting a Claim

If Something Goes Wrong on a Trip.

Follow these steps in order. In any emergency, 9-1-1 comes first — always.

Call 9-1-1
If anyone is injured or in danger, call 9-1-1 immediately. Do not move an injured person unless their life is in immediate danger.
Secure the scene
Turn off the ignition. Stay at the scene. Cooperate with law enforcement. Do not admit fault or discuss specifics beyond what's required with police.
Report to The Hartford
Call (800) 327-3636 or email [email protected] — available 24 hours. Have your policy number ready.
Notify HUM within 12 hours
Email [email protected] as soon as possible. If you're hospitalized or unable to reach out, focus on getting care first — contact us when you're able.
Common Questions

Insurance Questions Drivers Actually Ask.

No separate commercial insurance policy is required to drive on the HUM platform. HUM's commercial auto policy covers you while you're on a trip in the app. For full details on what that coverage includes, see the Ride Assurance page or download the Certificate of Insurance. New to this? Read do you need commercial insurance to drive private clients?
We can't advise on your personal policy — that's a question for your insurer. What we can tell you is that HUM's commercial coverage is in effect during your trips on the platform, and your personal policy applies when you're off it. How your personal carrier views platform driving is something to confirm directly with them.
We can't speak to another company's policy, so compare them directly. What we can tell you is that HUM operates under a similar regulatory framework and, like Uber and Lyft, insures every trip that runs through the app. Limits and terms differ by platform and by state. HUM's full limits are in the Certificate of Insurance at humprivaterides.com/ride-assurance.
HUM's policy includes contingent physical damage coverage during active trips. "Contingent" means it applies if you maintain your own comprehensive and collision coverage on your vehicle at all other times. If you have a personal policy with comp and collision, HUM's coverage steps in during your HUM trips. Full details and limits are in the COI.
Full coverage details — including limits by state, all three coverage periods, physical damage terms, and the Certificate of Insurance — are at humprivaterides.com/ride-assurance. You can download the COI directly from that page.

Have questions beyond insurance? See the full HUM FAQ.

Ready to Drive

Every Ride You Log in HUM
Is a Covered Ride.

See full coverage details, limits by state, and download the Certificate of Insurance.