Best Practices & Safety Standards

1. Drivers must possess the required license to operate the vehicle.
2. Drivers must have at least one year of total rideshare driving experience.
3. Drivers must maintain an acceptable motor vehicle driving record (MVR).
4. No drug- or alcohol-related violations, such as driving under the influence (DUI) or driving while intoxicated (DWI).
5. No major violations in the last three years.
6. Minor moving violations and at-fault collisions (combined):
   • No more than three in the past three years.
   • No more than two in the last 12 months.
7. Drivers must be physically able to safely operate the vehicle without reasonable accommodations.
8. Drivers must immediately report license suspensions, revocations, and other restrictions, and cease driving.
9. All new moving violations must be reported by the next business day.
10. Management reserves the right to vary qualifications as needed due to unique situations.

Major Violations (examples)

• Excessive speeding — 15 mph or more over the posted speed limit
• Racing or exhibition driving
• Careless, reckless, or imprudent driving
• Attempting to elude a police officer
• Failure to stop or report an accident
• Making a false accident report
• Failure to stop for a school bus
• Vehicular homicide, manslaughter, or assault resulting from a vehicle-related incident

Minor Violations & Accidents (examples)

• Any moving violation not listed under major violations
• Non-moving violations are not typically counted but should be reviewed individually as some may indicate a disregard for safety
• All accidents except: verifiable not-at-fault accidents, animal collisions, and broken windshields

Phone Use

1. Drivers are prohibited from making or receiving phone calls unless safely parked or it is an emergency.
2. Drivers are prohibited from texting, browsing the internet, or interacting with social media — even hands-free. This includes voice-to-text messaging.
3. Drivers should limit all other distracting activities while the vehicle is in motion — including eating, reading, reaching for objects, and interacting with vehicle infotainment systems.
   • Set up navigation, plug in your phone, and set your music before leaving.
   • Keep items you may need nearby so you are not reaching for them while driving.
   • Keep your eyes primarily focused on the forward roadway.
   • Mirror checks should be frequent but brief — about one second each.
   • Return your eyes to the forward roadway before checking another mirror.
4. Drivers should be aware of the impact of over-the-counter drugs or prescribed medications on driving. Inform doctors of your driving responsibilities when receiving any new medical recommendation.
5. Being under the influence of alcohol or a controlled substance is prohibited while operating a vehicle.
6. Consumption of alcohol by drivers during working hours or within 4 hours prior to driving is prohibited.
7. Possessing controlled substances or open containers of alcohol in a vehicle is prohibited.

Drivers should drive in a defensive manner at all times, including the following:

1. Maintain a safe speed, adjusting for traffic, road, and weather conditions.
2. Maintain a cushion of safety around your vehicle with an emphasis on proper following distance.
3. A minimum of three seconds of following distance is required for light vehicles, with additional distance needed for larger vehicles or in poor conditions.
4. Allow tailgaters to pass you.
5. Stay out of the blind spots of other vehicles.
6. Scan ahead to identify hazardous conditions or the actions of others, and be prepared to stop.
7. Yield to the right-of-way of others. This includes stopping at intersections and not pulling out in front of others.
8. Anticipate unsafe actions of others — cover your brake and distance your vehicle from distracted drivers.
9. Be extremely cautious when driving around pedestrians and bicyclists. Pedestrian-related auto accidents are on the rise, partially attributed to pedestrians being distracted on their smartphones.
10. Limit lane changes and passing.
11. Abide by all federal, state, and local authorities regarding extreme weather conditions.

1. Drivers are required to conduct a daily inspection of their vehicle with special emphasis on lights, turn signals, and tires. Monthly documented inspections are required using our inspection form.
2. Defects should be reported immediately and remedied. Drivers should not operate vehicles deemed unsafe until repairs are made.
3. Drivers should ensure their vehicles are maintained in accordance with manufacturer requirements. Records of driver-initiated maintenance and repairs should be submitted.
4. Drivers are responsible for addressing and remedying any vehicle recall by government agencies or manufacturers.

1. Seatbelt and shoulder harness use is required for all drivers and passengers.
2. Drivers should adhere to all local, state, and federal traffic laws.
3. Drivers are required to pay fines for any violations received.
4. Smoking is prohibited in vehicles.
5. Drivers are required to attend all driver safety meetings and review safe driving materials provided by the company.

1. Stopping along a roadway is dangerous and should only be done in an emergency, such as a breakdown.
2. When possible, exit the roadway as soon as possible using your four-way flashers to warn other vehicles.
3. If you must stop on the roadway:
   • Move as far off the roadway as safely possible, being aware of soft or sloped shoulders.
   • Try not to stop on a curve or other areas where it will be difficult for other motorists to see you.
   • Turn on your emergency flashers and put out reflective safety triangles.
   • Do not work on your vehicle. Have the vehicle towed to a safer location to complete repairs.

Steps to Take When an Accident Occurs

1. Call 9-1-1 first. If anyone involved needs emergency care, call 9-1-1 immediately. Do not move an injured person unless their life is in immediate danger.
2. Stop and secure the scene. Turn off the ignition. Do not smoke.
3. Notify law enforcement. Cooperate with authorities. In many states, it is unlawful to leave an accident without permission.
4. Collect information. Exchange insurance information with the other driver(s). Take notes and photos describing what happened before leaving the scene.
5. Report the claim to The Hartford. Call The Hartford's 24-hour claims line at (800) 327-3636 or email [email protected] as soon as possible. Have your policy number ready.
6. Notify HUM within 12 hours. Email [email protected] after any incident occurring while on the HUM platform. If you are hospitalized or otherwise unable to reach out, focus on getting care — contact us when you are able.
7. Do not take responsibility at the scene. Discuss what happened only with a police officer, your insurer, or your legal representative.

1. Proof of vehicle ownership is required. A copy of the state registration card is acceptable.
2. Insurance requirements:
   • The driver is responsible for all accidents occurring with their vehicle. HUM assumes no responsibility for any loss or damage to the driver's personally owned or leased vehicle, or to the driver's personal property.
   • Drivers must provide and maintain current proof of personal auto insurance meeting the minimum requirements established by the state in which the vehicle is operated.
   • The insurance policy should include no exclusions for business use of the vehicle.
3. Vehicles should be in good condition, less than 8 years of age, and under 150,000 miles.
4. Vehicles should be maintained according to manufacturer guidelines. Records of maintenance and repairs should be retained by the driver.
5. Drivers are required to conduct a daily inspection of their vehicle with special emphasis on lights, turn signals, and tires.